FAQ

Frequently Asked Questions

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website Shopthickfit.com

What kinds of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure.  Go to Homepage to view the full details on how we protect your privacy and personal information.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

I cannot find the answers to my questions, how do I reach customer service?

Please click here to contact our Customer Service Team.

How do I check on the status of order has been received

Confirmations are sent via email within 30 minutes your order has been received or Your shipment has been processed, based on the valid email address provided to us.

If you did not receive any confirmation emails, please check your email spam filter.

Why was my order cancelled?

Thick Fit was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need assistance, please contact us Info@shopthickfit.com

I cannot find the answers to my questions, how do I reach customer service?

Please contact our Customer Service Team at Info@shopthickfit.com